When it gets to quality,
we never compromise

Our daily aspiration is that every single one of our cigarillos / cigar should meet the very highest quality standards. This is our commitment to all our smiling consumers.

In our efforts to address your complaint effectively & eliminate any errors in the process, we require some helpful information from you

Please share with us as detailed as possible your complaint in relation to our product, also indicating how often you have come across it.

Drag file(s) here or
Drag file(s) here or
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Please confirm if you can provide a sample of the product that your complaint refers to:

On your packaging you will find a special code on a black background. The code you need is the one in the area marked in red, as in the following example:

code on the box

Please type ONLY the code located in the third row (pack example above):

In order to be able to contact you quickly, we would be pleased to receive the following information: